Webcam not working on Nitro 5 AN515(-52)

Hi,

The webcam on my Nitro 5 AN515-52 stopped working a while ago and no solution was proposed in this thread (and several other threads posted here):

https://community.acer.com/en/discussion/593430/nitro-an515-54-acer-nitro-5-camera-is-not-working#latest

Image: https://us.v-cdn.net/6029997/uploads/editor/bd/39ip2vod00r1.jpg

It would appear that the USB controller simply doesn't recognise it:

As far as I can remember, the camera worked fine when the laptop was purchased, but broke after some Windows 10 update, possibly Windows 10 2004 (May 2020).

As of yet I believe that the only possible workaround is a factory reset to pre-Windows 10 2004 (May 2020), which of course poses a major security risk.

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brummyfan2

Hi,
If you haven't tried this, give it a try:(2) Fix We can't find your camera-Error code 0xA00F4244(0xC00D36D5) in Windows 10 - YouTube

Easwar

Hi kimbe,

# Try to update the camera driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option camera.
4. Under the title camera.
Why is my laptop camera not working N17W3 Acer Community