Nitro AN515-54 acer nitro 5 camera is not working.

brijeshbhatt94brijeshbhatt94 Member Posts: 4 New User
edited April 2020 in Nitro and Aspire Gaming
i checked my privacy settings, looked for updates. and i couldn't find any camera or imaging device in device manager .please help.

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FAQ & Answers

  • GAMING6698GAMING6698 ACE Posts: 4,587 Pathfinder
    @brijeshbhatt94 model number?
    windows 10 optimization guide for gaming 
    Windows 10 optimization guide for gaming — Acer Community
  • brijeshbhatt94brijeshbhatt94 Member Posts: 4 New User

    Nitro AN515-54

  • whirly1227whirly1227 Member Posts: 7

    Tinkerer

    Nitro AN515-53, Same issue. I installed a NVMe and reinstalled Window 10 to that drive. I have done all basic troubleshooting steps as well. It's not showing in device manager. I can't find drivers on Acer support site for the camera as well.
  • brijeshbhatt94brijeshbhatt94 Member Posts: 4 New User
    same issue for me , i cant find the solution

  • GAMING6698GAMING6698 ACE Posts: 4,587 Pathfinder
    @brijeshbhatt94 sorry for late reply follow some step to solve this -

    1. Enable Use of Camera Hardware

    The first thing that one should check is the camera app is allowed to use hardware in Windows 10 settings, to do that, follow belowsteps.

    open Windows Settings then Click and open Privacy SectionWindows-Settings-Privacy

     

    1. From the left pane under Windows Permissions, scroll down and locate and click CameraCamera-Settings-Windows Permissions
    2. Now click on Change button under Allow access to the camera on this device.
    3. Turn the switch on for CameraWindows 10 Camera access for this device
    4. Scroll down further and from the list of Choose which apps can access your camera, make sure to turn on options for all the apps that you plan to use your webcam/camera.

    In case if the toggle is already turn on, then do turn off and turn back on which can remove the glitched out app settings.

    2.Run troubleshooter 

    One such utility is App troubleshooter.  To run Windows app troubleshooter, press windows key + i keyboard shortcut, now in Windows Settings, search and open Troubleshoot Settings.

    Windows Settings Troubleshoot

    Under Troubleshoot settings, scroll the right-side pane and locate Windows Store Apps, click on that option and hit run the troubleshooter button.

    Windows App Troubleshoot-Settings

    windows 10 optimization guide for gaming 
    Windows 10 optimization guide for gaming — Acer Community
  • brijeshbhatt94brijeshbhatt94 Member Posts: 4 New User
    i tried this but still the same
  • batmalinbatmalin Member Posts: 3,902 Guru
    What`s under the other devices with the "?" sign in the device manager? 
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • GAMING6698GAMING6698 ACE Posts: 4,587 Pathfinder
    @brijeshbhatt94
    Step 1 On your PC, go to Settings > Apps > Apps & features > Camera.
    Step 2 Select Camera app and click Advanced options.
    Step 3 Click Reset
    windows 10 optimization guide for gaming 
    Windows 10 optimization guide for gaming — Acer Community
  • Joeypistocco1Joeypistocco1 Member Posts: 1 New User
    I have same camera issue on my acer nitro 5 an515-54. Any know which camera driver

  • briiieeebriiieee Member Posts: 1 New User
    i have the same problem i dont know what to do i already tried those but none of them work i still have my online class and this is frustrating me!
  • KartikPapneyKartikPapney Member Posts: 1 New User
    I also facing the same problem ... I bought my laptop a year ago but didn't file a complain as I didn't need it. But now my college is conducting online classes so it's necessary for me to have a webcam... please post a solution acer... 
  • venu25venu25 Member Posts: 1 New User
    Nitro AN517-51 i have the same problem camera still not working. blue line on the app scree
  • slwfslwf Member Posts: 1 New User
    nitro-an515-54 Exact same issue as everyone else. Windows Home 19041.450 Camera is not in device manager. It has been reset in Windows settings. Anti-virus has been shut off. Cmera is switched to "On" in privacy settings. Troubleshooter finds nothing wrong. All drivers the systems finds have been updated. I've done every suggestion here and it still cannot find the camera. It is essential ASAP that this gets resolved. My high school student is required to join video meetings with a functioning camera.
  • NatasaIlicNatasaIlic Member Posts: 1 New User
    Same thing with same laptop , everything was done , all recommendation are trying , nothing work.It would be nice that someone from ACER  answer on these 
  • mahmoudalmnakhlymahmoudalmnakhly Member Posts: 1 New User
    please help
    iwant to dowload the camera driver because i have aproplem in my lap top

    I tried all the solutions mentioned above
    Unfortunately, it did not work
    After researching, I found that I have to dowload the camera driver  soft ware
  • EaswarEaswar Ally Posts: 2,230
    Accepted Answer
    Hi mahmoudalmnakhly,

    You can download the driver from the below link,

    https://www.acer.com/ac/en/IN/content/drivers 
  • AlasmedyaAlasmedya Member Posts: 1 New User
    Easwar said:
    Hi mahmoudalmnakhly,

    You can download the driver from the below link,

    https://www.acer.com/ac/en/IN/content/drivers 
    H. I have the same issue with my camera. Which driver do I download? I couldn't find any camera driver on that link.

  • bokhovenbokhoven Member Posts: 1 New User
  • nvdpnvdp Member Posts: 1 New User
    Nitro AN515-53, Same issue. I installed a NVMe and reinstalled Window 10 to that drive. I have done all basic troubleshooting steps as well. It's not showing in device manager. I can't find drivers on Acer support site for the camera as well.
    Hello, did you able to solve this problem? I am also experience same problem, please help my webcam is also not working. It is showing error in Universal Serial Bus Controllers as "Unknown USB Device (Device Description Request Failed)."
  • egydiocoelhoegydiocoelho ACE Posts: 76,328 Trailblazer
    @nvdp Ideally, you should ask a new question. I also advise sending a screenshot of the error that appears in device manager.
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