Brand New Nitro 5 AN515-55-56AP won't charge or turn on.

Amethyst
Amethyst Member Posts: 1 New User
It's fresh out of the packaging today, and the laptop as well as the battery light won't turn on.None of the solutions I find online are helping me resolve the issue. There's no pinhole to reset the battery, the charger is plugged in all the way, and holding the power button for 12 seconds doesn't work. I don't know what else to do.

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