I have a R11 from 2017 and a new 311 CP311-3H-K3WL

travistee
travistee Member Posts: 5

Tinkerer

I have no problem signing into the old Acer R11.  I'm on that one now.
I updated the OS today on the new one when prompted to restart to update.
They both have the same gmail and password.

After the update today I can't sign into the new 311 CP311-3H-K3WL.

So what do I do now??????????

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi travistee,

    Are you tring to sign in on the two units at the same time. Are you getting any error code on the screen.
  • StevenGen
    StevenGen ACE Posts: 12,174 Trailblazer
    travistee said:
    I have no problem signing into the old Acer R11.  I'm on that one now.
    I updated the OS today on the new one when prompted to restart to update.
    They both have the same gmail and password.

    After the update today I can't sign into the new 311 CP311-3H-K3WL.

    So what do I do now??????????

    These problems have nothing to do with your computers, its a gmail thing. Try and log out on the R11's gmail account and just sign into the gmail account with the CP311-3H, as I've had this problem lately with allot of email accounts and media accounts that won’t let you sign in with two devices into the same account. Try that and see if that works?