HELP nitro 5 an515-55-76rj ihave reset my pc and now i got huge fps drop and high gpu and cpu usage

NkriAngel
NkriAngel Member Posts: 26 Troubleshooter
edited July 2021 in Nitro Gaming
Hello all, i missclicked and had reset my pc.

I have bought the acer nitro 5 an515-76rj a week ago and last night i made an recovery drive and i missclicked on the wrong prompt causing the laptop to clean install windows without all the programs the laptop came with... :(

Now my cpu and gpu usage is high af and i got really low fps.

Laptop specs; 
CPU i7 10750h
32gb ram
Nvidia rtx 3060

After windows reinstalled i have tried installing all the drivers from acer driver support page.

Still im left with an unstable machine.

Look at my other post for a more detailed version of the same problem, i have tried for the past hours to look for solutions but nothing so far, yet.



«1

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 8,078 Trailblazer
    edited July 2021
    @NkriAngel
    Follow this windows 10 optimization guide for gaming 
    Windows 10 optimization guide for gaming — Acer Community

    (You need to update gpu driver and set high performance power plan from windows settings and nvidia control panel this guide includes all steps just follow every steps)
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @GAMING6698 thanks, but already done most of the basic stuff.

    Still im stuck with a lot of fps loss and no good cpu nor gpu utilization. 
  • GAMING6698
    GAMING6698 ACE Posts: 8,078 Trailblazer
    @NkriAngel
    1)Did you install nvidia game ready driver from official nvidia driver site?
    2)Make sure your using high performance PowerPlan
    3)Make sure your system is not overheating 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @GAMING6698, the system is a week old temperatures are okay like 80 to 90ish heavy load.

    Nvidia driver installed from game ready driver 471.111 from the official site, performance plan is set to high performance i installed most of the basic stuff from the acer driver support page, and most of the software was already installed.

    Also i did a chipset driver update for intel from the intel website, it was the latest update. I installed the chipset driver from the OEM Acer website.

    I just think that i messed up with some OEM settings due to resetting to factory settings.

    Since the reset it runs hotter than before on heavy load and cpu and gpu usage is extraordinary.

    Before there was not even 30 to 40% gpu usage. Now gpu is at heavy load 100% all time.

    For the cpu it was at heavy load only around 40% never above 50% 

    That was while i was running call of duty modern warfare multiplayer.



  • GAMING6698
    GAMING6698 ACE Posts: 8,078 Trailblazer
    @NkriAngel
    Open task manager process tap and post screenshot here
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    Here are the screenthots
  • GAMING6698
    GAMING6698 ACE Posts: 8,078 Trailblazer
    edited July 2021
    @NkriAngel
    Download DDU uninstaller to clean uninstall your gpu driver- https://www.wagnardsoft.com/DDU/download/DDU v18.0.4.2.exe
    Download Nvidia game ready driver for your Gpu- https://www.nvidia.com/Download/index.aspx?lang=en-in

    Now, Run DDU Uninstaller in safe mode then select GPU→Nvidia→clean and restart.
    After restart install nvidia game ready driver and Check 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @GAMING6698 thanks, i will try that in a couple of hours when i get home! I'll update you if it worked
  • GAMING6698
    GAMING6698 ACE Posts: 8,078 Trailblazer
    @NkriAngel
    Also make sure not background apps are running in background while gaming 
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @GAMING6698
    Okay i just used DDU for the GPU,
    also downloaded the game ready driver and also installed. one fail install, check screenshot.
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    i started cod mw just waiting in main menu and it already got to 100% on cpu and gpu again..
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    Update, 

    None of it worked. I bought an recovery media drive from the acer plug and will be updating you guys if that works!


  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    Update i found out my rtx 3060 is 4gb  instead of 6gb??? 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2021
    NkriAngel there might be more variants depending on each country like for ex with the 1050 (2gb/4gb) contact the seller/shop where you bought it or if needed acer support from your own country to find out if there are more variants in that 3000 series good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @xapim i know what im talking about because i know what i've bought. The an515-55-76rj.

    Specs
    rtx 3060 6gb
    I7 10750h
    32gb ram

    Thats the one i bought. And i know there are more variants. Im just not sure how this was seen as helpfull
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @xapim to be more specific there are 3 variants.

    An rtx3060 6gb with i5 processor.
    An rtx3060 6gb with 16gb ram i7 10750h.
    An rtx3060 6gb with 32gb ram i7 10750h. I bought this one.
  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @xapim intel xtreme tuning utill says the videocard only has 4gb of dedicated ram but elsewhere it says 6gb, it only says it got 4gb ram in intel xtu tho.

    Also i experienced coil whine yesterday when in the menu of private match cod mw multiplayer.

    Tomorrow my erecovery mediakey bought from the acer store will be delivered, i will try to install original OS and software with it. 

    If it doesn't work i will bring the laptop back to the seller, acer contact already aproved the return if key not works.

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited July 2021
    Can you check this information?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    Can you check this information?

    okay so this says indeed 6gb 

  • NkriAngel
    NkriAngel Member Posts: 26 Troubleshooter
    @egydiocoelho Ps; i think i might need to downgrade bios if possible, i already tried with insyde, copying tempfiles and editing platform.ini disabling check bios version. / but wit fail, this bios is not for your notebook. \