Predator Helios 300 Factory reset problem How can I get past this and fully install windows?

Laloo229
Laloo229 Member Posts: 2 New User
edited November 2023 in Predator Laptops
I am trying to do a factory reset.  It gets to Installing Windows 64% Do not turn off your PC.  This will take a while.  Once it gets to 64%, it will go no further loading windows and will continuously try to reboot.  How can I get past this and fully install windows to finish booting?
[Edited the thread to add issue detail]


Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Laloo229

    While trying to do a reset it will show two options, just remove my files and fully clean the drive while chosing "remove everything " option
    If "just remove my files " option is not working then you can try "fully clean the drive" 

    Before trying the "remove everything" you can also try the "keep my files"  as the first choice 

    There are different ways to do recovery on your computer.   Inside your computer, there is a place called recovery partition.    You can use the recovery partition to reload windows instead of using the flash drive.    Using the flash drive to do recovery will always be the last step.   

    You  can always  do a refresh and reset.   These are the steps to do the refresh and reset ..    If you are able to load the windows and if you are able to see the desktop and regular icons then follow these steps..


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything


    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 

    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset  - It will be in progress


    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer.  


    If the just remove my files option is not working.  


    Instead of chosing just remove my files - you can also chose fully clean the drive.. 

     

    Step 2 

     


    My goal is to help you to get into repair mode.  It will show you - chose an option, continue, troubleshoot, use a device.

     

    Different ways of getting into repair mode:


    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options.  If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device.  If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.   Turn on the computer.   Once it goes  beyond the acer logo, turn off the computer immediately by holding the power button.   Do this for 6 to 7 times.   Turn on the computer.   It will go to repair mode. 


    If it is still not working you have to follow these steps. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.   It will go to repair mode. 

     

    You can click on troubleshoot - reset this  pc -   It will show you keep my files and remove everything. 

     

    Again in remove everything there will be two options -  Just remove my files and fully clean the drive. 

     

    You can try Just remove my files.      If it is still not working then you can try  "Fully clean the drive"

     

    Step 3.  

     

    Installing windows using flash drive:

     

    Turn off the computer.    Tap f2 - go to to bios -  Go to main menu -  F12 boot menu - it will be disabled -  Press enter - enable it.    Go to boot menu - Boot mode - change it to uefi -  Secure boot enabled   - f10 saved the changes.  

     

    Connect the flash drive - tap f12 - It will show you the boot menu with usb hdd flash drive as option 2 now   - chose it and start to install

     

    If you not able to go to bios by tapping f2 - go to repair mode which was mentioned on Step 2 -  Go to troubleshoot - advanced option -  Go to UEFI option - click on restart -  It will go to Bios.  



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • User7610
    User7610 Member Posts: 1 New User

    Hey i know its been over 2 years since your initial post but i am having the exact same issue where its stuck on 64% and was wondering if you ever fixed/found a solution to this issue, id really appreciate it if you could help me solve this problem.