hinge broken but not getting response from acer

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mv00735
mv00735 Member Posts: 1 New User
my laptop is only 3 month old but acer laptop hinge broken. how this is possible and i send to my snapshot to acer support they told it is physical damage. we are not responsible for this. 
acer aspire 3 laptop display have no screw accessible from outside. second thing i just one the lcd that time hinge came out. is this is my fault that is do there 3 month old laptop 

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  • Ingrid-Acer
    Ingrid-Acer Administrator Posts: 3,324 Community Administrator
    edited July 2021
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    Hello mv00735

    Thank you for your participation in the Acer Community Forums.

    I am sorry to hear you are having issues with your unit. Please, send me a private message with your serial number, case number from Acer (If any) and your contact so We can take a look into it.

    Regards,

    Acer-Ingrid