Some key on Nitro 5 not working properly after force shutdown

diestro · July 2021

This morning, I played Destiny 2 with my friend, until the game completely froze. Every time I tried to move my mouse, my motherboard(?) made a beeping sound on a fixed interval as long as I moved the mouse. After freezing for a while, I tried to press some button on keyboard to see if it register any input. Knowing that it has been freezing for a while, I proceed to force shutdown my pc and boot it again, which then my keyboard starts working in a weird way.

First boot:
-Some of the key does not work
-D button prints/types out current date and time
-8 button on numpad types out - (minus) symbol instead

I proceed by uninstalling keyboard driver and then restarting my laptop to see if it makes any change.

Second boot/restart:
-Same key does not work, additional key also stop working
-D and 8 button does not gives any output now

Then, I checked on external keyboard and everything seems fine with that.
I tried uninstall/reinstall keyboard driver for my built-in keyboard several times, but it does not make any change
I have also tried using system restore to 9 July 2021(which at that day, everything should works normally), but it does not make any change.

I believe it has something to do with me testing out key input while freezing + force shutdown but honestly I am not sure anymore at this point.
Any input/fix would be really appreciated!

Thanks in advance!

Easwar · July 2021

Hi diestro,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3 Ways to Reset Acer Laptop to Factory Settings without Password

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3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. Recovery - 25
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.