ACER Nitro 5 AN515-54 screen will not turn on.

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SloppyBurger
SloppyBurger Member Posts: 4 New User
edited July 2021 in Nitro Gaming
The keyboard will light up, fans start whirring, I can tell that it’s on, but the screen won’t start. Not sure what to do, I’ve disconnected the battery, I’ve done button combos, nothing is working. What am I doing wrong? Or was a $700 gaming laptop just really not worth it?

Thread was edited to add model name to the title


Answers

  • Commodore_1995#
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    what is the exact model? example an515-51-57kz.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
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  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi SloppyBurger,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • SloppyBurger
    SloppyBurger Member Posts: 4 New User
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    what is the exact model? example an515-51-57kz.
    It says: Nitro AN515-54 series
  • SloppyBurger
    SloppyBurger Member Posts: 4 New User
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    Easwar said:
    Hi SloppyBurger,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
    The screen will not turn on, even so, I did the instructions as told, still didn’t do anything, the keyboard was still in but the screen was still off.
  • Commodore_1995#
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    Attempt to reset the battery: turn off the computer, unplug the power adapter, press the power button for thirty seconds, and leave the laptop off for thirty minutes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi SloppyBurger,

    It looks like hardware issue. Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/