My computer won’t turn on but the battery light will be blue

LukeYTE
LukeYTE Member Posts: 6

Tinkerer

Hi I have a Acer swift five and one day I was watching YouTube and it just turned off please help

Answers

  • StevenGen
    StevenGen ACE Posts: 12,251 Trailblazer
    edited July 2021
    LukeYTE said:
    Hi I have a Acer swift five and one day I was watching YouTube and it just turned off please help


    First, what is your exact Swift 5 model number? Was the laptop on mains power or on battery? As there are numerous causes why this happens, give us more info as your question is very limited, go into more detail!


  • LukeYTE
    LukeYTE Member Posts: 6

    Tinkerer

    Mains and I don’t know the model number but I bought it about around June last year if that helps
  • LukeYTE
    LukeYTE Member Posts: 6

    Tinkerer

    I do know how to get it so I’ll go into more research to find the model number
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi LukeYTE,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @LukeYTE
    Could you please tell me model name of device