Cheated out of warranty in pandemic cant run a single game for more than 2 mins - Helios 300

I bought a Helios 300 laptop with all my saved up money a couple years ago , raised a complaint after 2 months of purchase abut heating issues , wanted it fixed under warranty they took the complaint and then covid happened , i called and they said not yet since lockdown , i raised another request after first lockdown was over and they delayed it till warranty was over. Now they say they cant do anything.

Issues with the Laptop :

Idle Temps (max fans +cool boost) : CPU : 49 C, GPU : 45C

Idle Temps (max fans +cool boost)on AC power: CPU: 65~71 C , GPU: 67 C

gaming with AC power on Takes CPU Temps well over 90C till laptop restarts. GPU temps also reach 75C

Games : Halo MCC runs for 2 mins before laptop overheats and shuts down even with a 4 inch gap under the intake.

The Sound Driver randomly shows no audio outputs and inputs detected and always have to restart to get it to work again.

Laptop Specs:

i7 9750H

GTX 1660 Ti

16 GB RAM

Solution Tried so far :

Clean vents with compressed air cans

Re-install all drivers

Re-Install windows 10

//Edited the content to add model name.

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Manny-Acer_Retired

2root2 said:

I bought a Helios 300 laptop with all my saved up money a couple years ago , raised a complaint after 2 months of purchase abut heating issues , wanted it fixed under warranty they took the complaint and then covid happened , i called and they said not yet since lockdown , i raised another request after first lockdown was over and they delayed it till warranty was over. Now they say they cant do anything.

Issues with the Laptop :
Idle Temps (max fans +cool boost) : CPU : 49 C, GPU : 45C
Idle Temps (max fans +cool boost)on AC power: CPU: 65~71 C , GPU: 67 C

gaming with AC power on Takes CPU Temps well over 90C till laptop restarts. GPU temps also reach 75C
Games : Halo MCC runs for 2 mins before laptop overheats and shuts down even with a 4 inch gap under the intake.

The Sound Driver randomly shows no audio outputs and inputs detected and always have to restart to get it to work again.

Laptop Specs:
i7 9750H
GTX 1660 Ti
16 GB RAM

Solution Tried so far :
Clean vents with compressed air cans
Re-install all drivers
Re-Install windows 10

I am very sorry to hear this 2root2, are you able to send me a private message with the serial number or case ID number you were provided when you reported the issue to better assist you?

Note: Please keep in mind that the Acer community is not a direct portal to customer service, tech support or any escalations, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas.

Thanks in advance,
Acer-Manny

Smegma11

When you talk to them, be a little more specific with your dates. 2 months after a couple years ago, there was no pandemic yet. It was only 17 months ago when it started. If you have receipts and the warranty was valid when you sent in the first complaint, I'm sure they will handle it for you. And try being polite as opposed to spiteful and negative, it will work better.

deksman2

2root2 said:

I bought a Helios 300 laptop with all my saved up money a couple years ago , raised a complaint after 2 months of purchase abut heating issues , wanted it fixed under warranty they took the complaint and then covid happened , i called and they said not yet since lockdown , i raised another request after first lockdown was over and they delayed it till warranty was over. Now they say they cant do anything.

Issues with the Laptop :
Idle Temps (max fans +cool boost) : CPU : 49 C, GPU : 45C
Idle Temps (max fans +cool boost)on AC power: CPU: 65~71 C , GPU: 67 C

gaming with AC power on Takes CPU Temps well over 90C till laptop restarts. GPU temps also reach 75C
Games : Halo MCC runs for 2 mins before laptop overheats and shuts down even with a 4 inch gap under the intake.

The Sound Driver randomly shows no audio outputs and inputs detected and always have to restart to get it to work again.

Laptop Specs:
i7 9750H
GTX 1660 Ti
16 GB RAM

Solution Tried so far :
Clean vents with compressed air cans
Re-install all drivers
Re-Install windows 10

Short of bringing the laptop in so they solve the overheating issue under warranty, you could technically open the thing yourself, then thoroughly clean it from dust and repaste both the CPU and GPU.

To be fair, for this kind of work, I wouldn't take the laptop in for Acer to do it if I was you (especially if you were cheated out of your warranty).

I'd use quality thermal paste (such as Thermal FX) for the CPU and GPU dies applied via an X method.

Using compressed air cans can usually push the dust further inside the system... so, that's not always useful or recommended (manual clean is usually better).