My spin5 sp513 54n laptop screen has stopped working

Eliben77

Hi. I bought this acer laptop from amazon just 4 month ago and its screen is not working.  External screen works. Who can help me with this? I  live in Israel and bought it from American Amazon 

billsey

Does the screen not work at all, or does it display the splash screen, then go off when Windows loads?

Eliben77

 The screen was black all the time.  But external screen worked. Even touch was working. So I have realised that this happened after windows update.  Eventually I have made full reset , and the screen started working again. Thank you very much! 

billsey

Good to know and glad you got it sorted.

Eliben77

billsey said:

Good to know and glad you got it sorted.

And after 2 days the problem is back same thing - everything is working, even touch, external screen is working, but black screen in laptop

Bry2sy

Had the same problem with my spin 5 513-54n. Went to Acer service center 2 weeks ago and still waiting until now. So unreliable, I hope i can just get a refund since i just bought it 6 months ago and I am not even a heavy user. 

billsey

Did that same update reinstall?

Eliben77

billsey said:

Did that same update reinstall?

Nothing happened. I didnt reinstall anything. The screen was working and then the next time i wanted to use the laptop it didnt turn on. Maid a multiple resets and it didnt help. Now im thinking that its not software.

Eliben77

Bry2sy said:

Had the same problem with my spin 5 513-54n. Went to Acer service center 2 weeks ago and still waiting until now. So unreliable, I hope i can just get a refund since i just bought it 6 months ago and I am not even a heavy user. 

Unfortutately for me i got mine just 4 month ago and I use it for learning, but I live in Israel, so cannot bring it to the service center. Youre right about unreliable, this was my first and last ACER

Bidyut

Same problem here. External display works but laptop display remain black. Touch also works.

tonnitte

Did anyone find a way to resolve this? I am having the same issue and I have tried to reinstall Windows and Graphics drivers several times, I still can't get back my screen to work

Tdtman

Same problem for me but even external display does not work!

Easwar

Hi @Tdtman,

May I know the full model name of your unit.

Tzvika

Hi All,

Just got the same problame 2 days ago.

Any solution?

billsey

@Tzvika rather than camping out on a thread from 2021, please start a new thread using the Ask a Question button. Include your full model number, a description of the problem (does yours also work with an external screen like the original post?) and what you have tried so far to diagnose the problem. Your full model number is usually on the same sticker as your serial number, it should look something like SP513-54N-xxxx.