Why my Acer Nitro 5 is so hot to the touch but the CPU and GPU temps are noraml?

bdxd1996
bdxd1996 Member Posts: 1 New User
Hello everyone, I hope you are doing well. I am experiencing an issue with my 8 month old Acer Nitro 5 (AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz, 16.0 GB Ram, GTX 1650), I wondered if any of you have experienced the same or have any tips. So basically the problem is that, my CPU and GPU temps do not exceed the 60c even when I am gaming, which I assume is awesome. I play mainly Valorant. However, the laptop is quite hot to the touch, the whole top area under the screen (where the battery is) and the whole right side of the keyboard. I have a cooling pad. I have cleaned the dust recently. I am not sure if that was the case since I bought the laptop, but it definitely worries me. Any ideas? Is that normal? Thank you in advance!

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    bdxd1996

    Please refer the details from the link given below

    https://community.acer.com/en/kb/articles/14006-how-to-prevent-and-recognize-overheating-of-a-notebook

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

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