My Helios 300 (2019) laptop freezes like this Anyone faced this problem?

Mora2371
Mora2371 Member Posts: 6

Tinkerer
in Predator Laptops
Only happens while watching video using any media player. Gaming and designing works runs flawlessly. ) 

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Mora2371,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​

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