Anyone else sent a red Nitro 5 AN517-41-R7EY keyboard instead of RGB?

Ep1086

We ordered AN517-41-R7EY. A 17inch Nitro 5 gaming laptop listed with an RGB keyboard. A chat agent even confirmed this model would come with RGB. it did not, it had the red outline and NO KEYBOARD option in the NitroSense app to change it.

Did anyone else get the wrong keyboard? We called and are going to return it because we wanted RGB. Acer says they are not even sure this produt exists, call back later hopefully they'll look into the listing and correct it.  

Here is the link
https://store.acer.com/en-us/nitro-5-gaming-laptop-an517-41-r7ey?ff=10&fp=3218&gclid=EAIaIQobChMI9bvk6dO68QIVLAaICR0mpQbREAQYASABEgKBFvD_BwE

Thread was edited to add model name to the title

Ep1086

Ok I see Acer corrected the listing, now the link displays the red keyboard and no RGB is listed I the specifications. We were excited for an 17 Nitro 5 with RGB, roo bad the listing was a mistake.

Ingrid-Inactive

Hello Ep1086, 

Thank you for participating in the Acer Community. We apologize for what happened,  I am glad you were able to access the correct information, feel free to reach us anytime you have questions about a product specs through the chat or phone number 1-866-695-2237. 

Kind Regards, 
Acer-Ingrid