We ordered AN517-41-R7EY. A 17inch Nitro 5 gaming laptop listed with an RGB keyboard. A chat agent even confirmed this model would come with RGB. it did not, it had the red outline and NO KEYBOARD option in the NitroSense app to change it.
Did anyone else get the wrong keyboard? We called and are going to return it because we wanted RGB. Acer says they are not even sure this produt exists, call back later hopefully they'll look into the listing and correct it.
Here is the link
https://store.acer.com/en-us/nitro-5-gaming-laptop-an517-41-r7ey?ff=10&fp=3218&gclid=EAIaIQobChMI9bvk6dO68QIVLAaICR0mpQbREAQYASABEgKBFvD_BwEThread was edited to add model name to the title