Why does my acer nitro 5 (AN515-55-53AG) only charge when powered off?

Bubbwah

I’ve had this laptop for about 7 months now. But around a week ago, I’ve been having a problem with the charger that came with the laptop. It wouldn’t charge the laptop at all. I did a voltage test with it and there seemed to be no sign of life in that charger. So that thing was toast. A day after, I got an another charger from someone I know. It is a charger for a different model computer (it was a very similar shape to the old charger) and it charged it, but only when powered off. Im 99% sure that its just because its a different charger, but im still not too sure. Should I just get another charger? Or is there something wrong with my computer?

William_mk2

@Bubbwah

We need to determine whether it is a charger issue, battery issue, hardware or software related issue.    We need to isolate the issue.    It will be really good if you can use a charger which is designed for your computer by getting it from Acer so that we can isolate the issue easily.   

I understand that you got another charger from someone.    Please check whether it is a compatible charger for your computer.    If it is a compatible charger then you can try these steps given below or else contact the warranty dept and get a compatible charger which is designed for your computer.  

Kindly follow the steps given below..

Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.   If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.  Then check whether it is charging properly.    If it is not working then please use the charger which is designed for your computer.   

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

Easwar

Hi Bubbwah,

# Try to update the battery driver

1. Hold windows key and hit letter X.
2. Choose the device manager option.
3. Go with the option battery.
4. Under the title battery.

5. Right click on that option ----> Update all driver under the title battery.
6. Choose "search automatically". 

Check this T/S and post the result. ​

Bubbwah

tried everything here but nothing works
i think its just the charger since the one that came with my computer is 135 W and the one i got from that person was 45 W. thank you though