CPU thermal throttling. Brand new laptop. Nitro 5 AN517-41

DamyanDimitrov

I've recently bought this Nitro 5 with 17,3 inch display, 144hz, AMD 5600H processor, 3060 GPU from a website in the eastern european region. I downloaded COD-Warzone amongst other games to test it out and I've found the following problem. So the GPU even at ultra setting or atleast very high settings is performing splendidly. It stays frosty at 72 C at 100% load/usage while the ryzen 5600H is going nuts and basically throttles at 90 C under 45-55% usage with cores seldomly reaching 4,0 ghz. Now I've noticed that even downloading stuff makes the CPU blow up to 75C, even now as of writing this it's sitting at 75C at like 8% usage. 
I've read that thermal paste application on some acer products can be dodgy... I can't believe this CPU is this hot it's the entry laptop 5xxx series what is going on?
Any help would be appreciated. I do believe I'll have to send it for evaluation and according to your guys experience is thermal paste reapplication something that can be done by an authorised dealer without voiding warranty?
Thank u so much for your time!

AnhEZ28

Factory paste isn't always good. You can contact Acer for repaste. If the laptop doesn't have any warranty sticker on the bottom, your warranty is still fine if you take it to another computer shop for repasting.

Frodosynthesis

https://community.acer.com/en/discussion/comment/1023276#Comment_1023276

See my comment.

My rig is also the 5600H/RTX 3060 acer 5 AN517-41 bought from Croatia

Unless you are certain it's thermal throttling (5600 is rated for 105C), it's most likely not. In some CPU heavy games, my CPU reaches 90C as well, but it does not thermal throttle. Factory pastes are not the best, true, but they are sufficient 90% of the time. I am not sure if repasting yourself would void the warranty, should check with Acer about that one. If you are a HC gamer, then yeah, repasting would be smart as you do not want your CPU running at 90C 14 hours a day (assuming you sleep 8 + 2 for misc.)

CPU temperature spikes are quite normal. When you're downloading, the CPU is not utilized 100% but that does not mean it's not heating up. The main thing you should look at is the voltage. As far as I can tell from monitoring, my 5600H goes from 0.6V all the way up to 1.4V. That is a massive difference. 0.6 - 1.4 V is a huge spike which can heat up a small silicon die in <1s by 10+ C.

The highest temperature I recorded was during the TimeSpy Benchmark. During the Graphics 1 and 2 benches, the CPU temperature was about 70 and the GPU around 67.

During the physics benchmark, the CPU spiked to 90 in a matter of seconds (TimeSpy physics is a megalomaniac CPU stressor).

Combined: CPU around 80, GPU around 70

So all in all, confirm it's thermal throttling, check the voltages/speeds/sudden drops in FPS as the temperature reaches 90. Try to find a program that can check the state of the CPU flags, more specifically, any that pops up during thermal throttling.

I've disabled the CPU turbo boost mode in Balanced Power Mode (by setting processor to 99% in power options) and kept everything as-is in the High performance. That means as I'm writing this, the CPU is at 40C and the GPU at 34. When I start any game, Windows automatically switches to High Performance mode so I have nothing to worry about losing FPS because of disabled boost.

Before the small tweak to the Balanced regime, I too had 70+ C just browsing the net. It's all quite normal. Turbo Boost really heats up the CPU in a couple of seconds, because, as I've said, the voltages spikes from the measly 0.6V all the way up to 1.4V. Joule heating law at work

DamyanDimitrov

Frodosynthesis said:

https://community.acer.com/en/discussion/comment/1023276#Comment_1023276

See my comment.

My rig is also the 5600H/RTX 3060 acer 5 AN517-41 bought from Croatia

Unless you are certain it's thermal throttling (5600 is rated for 105C), it's most likely not. In some CPU heavy games, my CPU reaches 90C as well, but it does not thermal throttle. Factory pastes are not the best, true, but they are sufficient 90% of the time. I am not sure if repasting yourself would void the warranty, should check with Acer about that one. If you are a HC gamer, then yeah, repasting would be smart as you do not want your CPU running at 90C 14 hours a day (assuming you sleep 8 + 2 for misc.)

CPU temperature spikes are quite normal. When you're downloading, the CPU is not utilized 100% but that does not mean it's not heating up. The main thing you should look at is the voltage. As far as I can tell from monitoring, my 5600H goes from 0.6V all the way up to 1.4V. That is a massive difference. 0.6 - 1.4 V is a huge spike which can heat up a small silicon die in <1s by 10+ C.

The highest temperature I recorded was during the TimeSpy Benchmark. During the Graphics 1 and 2 benches, the CPU temperature was about 70 and the GPU around 67.

During the physics benchmark, the CPU spiked to 90 in a matter of seconds (TimeSpy physics is a megalomaniac CPU stressor).

Combined: CPU around 80, GPU around 70

So all in all, confirm it's thermal throttling, check the voltages/speeds/sudden drops in FPS as the temperature reaches 90. Try to find a program that can check the state of the CPU flags, more specifically, any that pops up during thermal throttling.

I've disabled the CPU turbo boost mode in Balanced Power Mode (by setting processor to 99% in power options) and kept everything as-is in the High performance. That means as I'm writing this, the CPU is at 40C and the GPU at 34. When I start any game, Windows automatically switches to High Performance mode so I have nothing to worry about losing FPS because of disabled boost.

Before the small tweak to the Balanced regime, I too had 70+ C just browsing the net. It's all quite normal. Turbo Boost really heats up the CPU in a couple of seconds, because, as I've said, the voltages spikes from the measly 0.6V all the way up to 1.4V. Joule heating law at work

Hey thanks alot for your time answering! It took me a while but i ran 3Dmark aswell and I have very simillar temperature results as u during Graphics 1 and 2 benches. But i dont think these benchmarks are telling the whole story.. Even in CS-GO CPU is only working at 25-35% usage reaching like 85 C. COD-Warzone like I said it never goes above 91 C which i believe is the thermal limit? FPS drops are not that often but they do appear once CPU reaches 90 C which is actually quite fast... Usage is at 65% Maximum. Voltages dont go above 1.4 V.
I've also noticed the maximum fan speed on the GPU is 5660 but on the CPU its just 4900-ish? Weird. 

I believe Ill send the laptop for evaluation and repair... Sadly changing thermal paste is going to void the warranty after a talk with an Acer service shop. 
I don't believe however that they will find the problems I'm having since even you who does not experience the thermal issues Im having we both have the same results from benchmarks. And i do believe they will evaluate the issue based on benchmarks...

Btw 3D mark crashed on one of the tests while loading the CPU part of it but i was away and didn't exactly see what happened...

Mawiwauii

I have same problem with mine, always in idle stays in 84° C andwhen playing destiny 2 spikes to 92° C, anyone find a solution pr the warranty found out smething about it?!