Newly bought acer nitro 5 an515-45-r9rj blank screen issue

Zamri
Zamri Member Posts: 1 New User
Hi, so i just bought an acer laptop yesterday.. my laptop screen doesn't display anything.. when i plug in external monitor via hdmi (the hdmi connect through tge dgpu gtx 1650 and igpu for the laptop main display)the external monitor have a display.. when i check the device manager my igpu (radeon igpu) it have "!" Symbol and says The windows has stopped this device ( code 43 ).. i did everything.. DDU/install latest driver from amd/ rollback driver (install driver from acer site)/update bios/update firmware.. only one kinda work.. system recovery via control panel after system recovery finish installing windows back its all fine for a few restart/shutdowns.. i dont know where're you guys are from but im in malaysia and our country is in full lockdown again.. so if i send it back to the service center who knows how long i can get my laptop back.. that's why i need help.. because i think this ain't no hardware issue.. its like a software issue..

Answers

  • Coqui13
    Coqui13 ACE Posts: 2,216 Pathfinder
    edited July 2021
    At this point Zamri with all the things you have explained that you have done here sir, i don't know what exactly is or might be causing these (Hardware or Software issue?), its seems that is a software issue to me but you never know, also hard to determine were is the root cause now because if something went wrong with the re-installation of the O.S. then that's the issue,but with the firmware update i doubt it because if something wrong with that, the unit will be either not even turning on or a black screens only,

    so with that being said, you mentioned about an code 43 error - commonly, this are caused by corrupted or missing dynamic-link library (DLL.) files, and again one of the easiest ways we get corrupted files is with updates, installations of new programs/applications that are or might be corrupted etc.

    Can you try to find a restore point before the issues started? Witch of the recovery options you choose to do (Keeping my files, may take little time, and erasing everything may take a little longer time)?

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