Keyboard is slow new ACER predator Helios 300 laptop

Daandv90
Daandv90 Member Posts: 2 New User
Dear people,

I did not find this problem yet, I am sorry if it is here. But I bought this new laptop, but whenever I type a couple of sentences, it will miss a random letter. This makes it very hard to properly work from my laptop. Whenever I plug another keyboard in my laptop, it types perfectly.

I have tried to remove the device in device manager, so it reinstalls. It looks like a hardware problem I think, but I want to be sure!

Thank you

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Daandv90,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​
  • Daandv90
    Daandv90 Member Posts: 2 New User
    Thank you for your comment, it looks like it slightly improved at first sight. But now it is missing 1 letter per 2/3 sentences again. I think I need to go back to the store for this problem.