windows 7 will not boot normally AOD271

hiimweird
hiimweird Member Posts: 44 Troubleshooter
hi its me again but this time its a diffrent computer. w9ndows 7 will not boot unless i use safe mode. it also cant do system restore.

problem details:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 17417

Additional information:

BCCode: 1000007e

Service Pack: 1_0

Product: 256_1

files that helps describe the problem: C\Windows\Minidump\062421-17019-01.dmp

C:\Users\skpt\AppData\Local\Temp\WER-45524-0.sysdata.xml

Best Answer

  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Answer ✓
    Booting in safe mode but failing in normal means you have some app or driver that is crashing. That dump can tell you what is causing the error. Try running WinDbg (you likely have to download it first) to see what is crashing, then we'll figure out which app or driver that is.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • hiimweird
    hiimweird Member Posts: 44 Troubleshooter
    its aspire 1 laptop
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi hiimweird,

    May I know the full model name of your unit.

  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Answer ✓
    Booting in safe mode but failing in normal means you have some app or driver that is crashing. That dump can tell you what is causing the error. Try running WinDbg (you likely have to download it first) to see what is crashing, then we'll figure out which app or driver that is.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • hiimweird
    hiimweird Member Posts: 44 Troubleshooter
    this issue is now resolved
  • hiimweird
    hiimweird Member Posts: 44 Troubleshooter
    Easwar said:
    Hi hiimweird,

    May I know the full model name of your unit.

    AOD271




    (issue resolved btw!)
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    What was the root cause?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • hiimweird
    hiimweird Member Posts: 44 Troubleshooter
    billsey said:
    What was the root cause?
    a driver from program: Splashtop User Agent.
  • billsey
    billsey ACE Posts: 31,436 Trailblazer
    Good to know.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.