Acer Predator Helios 300 Still Will not Start

Unspecified
Unspecified Member Posts: 8 New User
In the linked post I mentioned that my Acer Predator Helios 300 wouldn't load and the start up came with blips, whirs and clicks. It would then crash, restart and load infinitely.
https://community.acer.com/en/discussion/comment/1022874#Comment_1022874

There, I was told to restart the battery by either pressing in the pinhole or removing the battery using a door and then open up bios, reset to defaults and then restart the computer, but I can'r restart because I don't have a door nor a pinhole.

I skipped this stop and went straight to BIOS and went through the whole process described. I then restarted and was brought straight back to my infinite loading screen.

I then did this again, but filmed the incident and uploaded it to YouTube here: https://youtu.be/2UIQ9EP3DEE

While I was recording I also showed that I have no pinhole, no door, and I also showed that the Alt-F10 path wouldn't work either. 

The bigger mystery is that yesterday I was actually able to open my laptop, but when j got up today the same thing happened again and as I have been trying everything I did yesterday (Alt-F10), it doesn't work and I don't even get to that page anymore, it just crashes and restarts after another 6 minutes.

This issue has been going on for 2 days now. I'm starting to consider using my warranty and just having it replaced because I don't think this is a fixable issue. Up until two days ago the laptop hasn't presented any issues at all. It's run fine, it's kept up with all of my uploads and downloads, but suddenly in the middle of setting up my capture card it decides to shut down and put me through this mess.

The blue screen still gives the same stop code DRIVER_PNP_WATCHDOG. The noises are still the same (11 blips, two at the start, one ever few seconds, some whirring and some clicking). It still takes 6 minute before blue screening. Nothing about this has changed other than the fact that Alt-F10 refuses to work now. I attempted BIOS today, but nothing happened. I now believe this is a faulty laptop and I need a replacement using my warranty, but I need to be absolutely certain before I do that.

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited June 2021 Answer ✓
    Unspecified

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept.    They will help you to reload windows or to get the Acer recovery media. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories and ACER RECOVERY MEDIA.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.     Try to get the acer recovery media to install the operating system. 

    All the Best.   It looks like a software issue.   It can be easily taken care off..

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited June 2021
    Unspecified

    I am really sorry for the inconvenience.   I will do my best to help you.   For me, it looks like a software issue, still we need to isolate the issue. 


    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  


    My goal is to help you to get into repair mode.  It will show you - chose an option, continue, troubleshoot, use a device.


    Different ways of getting into repair mode:


    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options.  
    If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device.  If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.   Turn on the computer.   Once it goes  beyond the acer logo, turn off the computer immediately by holding the power button.   Do this for 6 to 7 times.   Turn on the computer.   It will go to repair mode. 


    If it is still not working you have to follow these steps. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  If it is not going to repair mode, turn off the computer.  
    Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.   It will go to repair mode. 


    If you are still not able to get into repair mode then we might have to reinstall the windows. 

     

    Hit 'Like' if you find the answer helpful! 
    Click on 'Yes' if the comment answers your question!




    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Unspecified
    Unspecified Member Posts: 8 New User
    edited June 2021
    Unspecified

    I am really sorry for the inconvenience.   I will do my best to help you.   For me, it looks like a software issue, still we need to isolate the issue. 


    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt ) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.   Connect all the cables back and restart the computer.  


    My goal is to help you to get into repair mode.  It will show you - chose an option, continue, troubleshoot, use a device.


    Different ways of getting into repair mode:


    When you start the computer, once it goes to automatic repair, diagnosing your pc , it will show you something like restart, advanced options.  If you click on advanced option, it will go to repair mode where it will show you chose an option, continue, troubleshoot, use a device.  If you are not able to get into repair mode, we might have to do a hard reset to get into repair mode.   Turn on the computer.   Once it goes  beyond the acer logo, turn off the computer immediately by holding the power button.   Do this for 6 to 7 times.   Turn on the computer.   It will go to repair mode. 


    If it is still not working you have to follow these steps. There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.   It will go to repair mode. 


    If you are still not able to get into repair mode then we might have to reinstall the windows. 

     

    Hit 'Like' if you find the answer helpful! 
    Click on 'Yes' if the comment answers your question!




    Nothing here seems to have worked.

    I had already tried holding down the power button for 1 minute previously and, much like the first time, nothing new happened when I turned the device in again, it just loaded with the message "preparing automatic repair" for 6 minutes, crashed and then loaded infinitely like always.

    I then attempted to force it into repair mode by turning it off repeatedly, another thing I had tried previously, but again, nothing new happened. This time, it didn't even tell me it was trying to get into repair mode, it just loaded with nothing else on the screen, but the Predator logo and the five dots in a circle.

    I then attempted Alt spam F10, which I had also done previously, but this again did not work. It loaded with the message "Please Wait" for another six minutes and then crashed before loading seemingly infinitely again.

    I then used Alt Gr and spammed Alt-F10 and it did exactly the same thing as before. This time, the device beeped four times in quick succession, but as it loaded with the message "Please Wait" nothing happened for the next six minutes and it, yet again, crashed and kept loading telling me it was preparing automatic repair. It then crashed again before loading with no other messages on screen.

    I'm editing this in real time after the last reset I attempted, but regardless, it's looking like Windows needs to be reinstalled. 
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited June 2021 Answer ✓
    Unspecified

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept.    They will help you to reload windows or to get the Acer recovery media. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories and ACER RECOVERY MEDIA.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.     Try to get the acer recovery media to install the operating system. 

    All the Best.   It looks like a software issue.   It can be easily taken care off..

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Unspecified
    Unspecified Member Posts: 8 New User
    Thanks for at least trying then. I'll go from there.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Unspecified,

    Are you getting any light indication when charger is connected.