Acer Chromebook Tab 10 keeps freezing on startup

pstjmack
pstjmack Member Posts: 4 New User
I have an Acer Chromebook Tab 10, now updated to OS version 91.0.4. When I start up and input the password it freezes - I can't make any input into the screen, none of the icons respond, and the only way to get the thing to start again is to soft reset with a 3-second press on the power button, and keep scrolling up at the bottom of the screen while the password is loading. Can anyone suggest a solution ?

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
    pstjmack

    On the login screen, try ctrl + shift + alt + r to do a power wash.  

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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi pstjmack,

    Try to Hard reset your Chromebook
    1. Turn off your Chromebook.
    2. Press and hold Refresh + tap Power .
    3. When your Chromebook starts up, release Refresh.
    https://support.google.com/chromebook/answer/3227606?hl=en