Help me fix this problem . D

Kwizera

i don’t have an administrator password 

William_mk2

Kwizera

I understand that you are not able to boot up the computer.    click on the arrow on top left

You can try keep my files or remove everything option.. 

click on troubleshoot
reset this pc
Keep my files will work only if you know the password.    You need to click on user account and you need to type the password to proceed
If you dont know the password then you can try remove everything. 
click on remove everything 
local reinstall 
just remove my files
It will reinstall the windows ..
You can login with a new user and new password

If you dont want to do recovery we are ready to help you with alternative steps...

 

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