Help me fix this problem . D

Kwizera Member Posts: 1 Newbie
i don’t have an administrator password 


  • William_mk2
    William_mk2 Ally Posts: 3,904

    I understand that you are not able to boot up the computer.    click on the arrow on top left

    You can try keep my files or remove everything option.. 

    click on troubleshoot
    reset this pc
    Keep my files will work only if you know the password.    You need to click on user account and you need to type the password to proceed
    If you dont know the password then you can try remove everything. 
    click on remove everything 
    local reinstall 
    just remove my files
    It will reinstall the windows ..
    You can login with a new user and new password

    If you dont want to do recovery we are ready to help you with alternative steps...


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    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B

                                         ★★ WILLIAM - MRK ★★