Acer Predator Helios 300 PH317-51 turns off after gaming and then freezes

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Smorx
Smorx Member Posts: 2 New User
edited June 2021 in Predator Laptops
My Acer Predator Helios 300 used to overheat however (thanks to this forum) I found out that undervolting using XTU seems to have fixed it. Than it started randomly turning off but it wasn't very common. Now it started turning off after any type of gaming and nothing seems to fix that. Then after turning off it freezes while turning on unless it's disconnected from power supply. I have tried different solutions from acer forum but nothing seems to fix it. I tried upgrading/downgrading bios, I tired updating drivers, I tried undervolting it further and I tired reinstalling windows, but that didn't work either because it froze and cancelled the installation. I'm not sure what could be causing this, have anyone else experienced similar problems and found out how to fix it?

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  • Commodore_1995#
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    What is the exact model? example an515-51-75kz. Have you checked the temperatures?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Smorx
    Smorx Member Posts: 2 New User
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    What is the exact model? example an515-51-75kz. Have you checked the temperatures?
    I think it's PH317-51-73P6. I used to have a problem with temperatures but undervolting fixed that. Now they stay around 80 degrees even when gaming.
  • Commodore_1995#
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    Do the reliability history and windows event viewer log any errors?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi Smorx,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​