TRITON 500 PTH515-51 SCREEN PROBLEM

VANDUONG
VANDUONG Member Posts: 1 New User
edited June 2021 in Predator Laptops
My triton 500 (PTH515-51 78AR) has some stripped line in the bottom of the screen when turning on, but after 15 minutes to sleep mode the line disappeared. Or when I try using HDMI to connect to the monitor, when plugging out this will disappear. I have checked the BIOS, this also has this line, Is this my screen problem or something else? (e.g., cable, software...).


Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    VANDUONG

    If you are facing the lines in bios, then it is a hardware issue.    If it is in warranty you can contact the warranty department or else you need to contact local tech.     If you are not facing lines in bios then it is a operating system issue.

    However, I am not sure how long you are facing this issue.    You can do power drain and bios defaults.    Sometimes some external peripherals which are connected to this computer might also be the issue.      Please disconnect all the devices and cables and check it.   

    You can try power drain and bios defaults .. 

    Try the bios defaults first and check.. 

    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter.   Computer will try to start..

    Tap f2 while turning on the computer.   Stay on the bios screen for 30 to 45 minutes.   check whether you are getting lines on bios. 

    If you are facing the lines in bios, then it is a hardware issue. 

    As a last resort, kindly follow the steps given below..


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

    Now check whether you are getting any lines on the operating system and on the bios.. 



    Hit 'Like' if you find the answer helpful! 
    Click on 'Yes' if the comment answers your question!

     



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Answer ✓
    VANDUONG

    If you are facing the lines in bios, then it is a hardware issue.    If it is in warranty you can contact the warranty department or else you need to contact local tech.     If you are not facing lines in bios then it is a operating system issue.

    However, I am not sure how long you are facing this issue.    You can do power drain and bios defaults.    Sometimes some external peripherals which are connected to this computer might also be the issue.      Please disconnect all the devices and cables and check it.   

    You can try power drain and bios defaults .. 

    Try the bios defaults first and check.. 

    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter.   Computer will try to start..

    Tap f2 while turning on the computer.   Stay on the bios screen for 30 to 45 minutes.   check whether you are getting lines on bios. 

    If you are facing the lines in bios, then it is a hardware issue. 

    As a last resort, kindly follow the steps given below..


    Turn off the laptop. Disconnect or unplug  the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and - sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you dont find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug  the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed,  flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

    While turning on the computer, tap f2. It  will go to bios. Press f9  once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

    Now check whether you are getting any lines on the operating system and on the bios.. 



    Hit 'Like' if you find the answer helpful! 
    Click on 'Yes' if the comment answers your question!

     



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi VANDUONG,

    Is the issue resolved.