image

Issue with battery i have been facing since purchase - aspire 3 a315-55g-549b

SamkkSamkk Member Posts: 3 New User
laptop is acer aspire 3 a315-55g-549b (i5-8265u cpu,nvidia mx 230 gpu, 8 gigs ram, 1TB HDD) my laptop battery was working really poor almost about an year now, i didnt notice this issue first time when i bought cause i thought the cpu was power hungry.And today i checked battery health status in cmd. And it showed that my full charge capacity is 19,770 mWh and full charge capacity is 36,712 mWh . WTH is wrong?? i havent put laptop in overharge or didnt cause any physical damage to it. My friend also bought same laptop and he had the same issue on the first day itself. When on battery power, using browser(chrome/brave) battery only lasts like 30 minutes on "POWER SAVING MODE" !!!!! like WTH it wont even last 25 mins on normal mode.There is no other issue with laptop.Anyone have any fix?? should i remove back panel and check whether battery is properly connected or not or  something like that??? Please help! also my warranty period is over.

FAQ & Answers

  • Rade97Rade97 Member Posts: 39 Devotee
    Samkk,
    Just try with basic troubleshooting like battery reset and bios default. Then check with the hardware please.
    Battery reset:
    Unplug the charger cable from laptop.
    On back of laptop there will be a pinhole.
    Insert paper clip into the pinhole and press and hold for 30 seconds, then plugin the charger cable.
    Bios default:
    Keep on tapping F2 button after turning on computer immediately.
    After getting the setup utility screen, tap on F9 and give yes to load default configuration.
    Then, tap on F10 and enter to save and exit and computer will restart.
    After all these steps, try to check with the computer battery performance.
    Or otherwise check with hardware.
    Hope you will find this helpful. Click accept if so.


Sign In or Register to comment.

Who's Online850

Acer-Monica
Acer-Monica
ajwees
ajwees
alejombc
alejombc
billsey
billsey
claudintriste
claudintriste
Hank917
Hank917
Hansel78
Hansel78
HelenCW
HelenCW
IrlanS
IrlanS
JackE
JackE
JanieKyle
JanieKyle
Jeff_3
Jeff_3
mrhashishah
mrhashishah
noobas
noobas
nullwinkle
nullwinkle
Pook420
Pook420
RenanVilela
RenanVilela
SavZenith
SavZenith
torantella
torantella
ttttt
ttttt
xapim
xapim
Yoshie
Yoshie
+828 Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos