had virus now windows restore will not load windows

slrose29
slrose29 Member Posts: 1 New User

Hello, I have an Aspire 5552.  Had a virus so tried to do a restore and it tells me it cannot load the windows system so do a restore ( which tells me the same) in a loop seems.  I see I can download the drivers but what about the Windows opserating system?

Answers

  • ssk
    ssk Member Posts: 25 Troubleshooter

    operating system cannot be downloaded from website . You can purchase recovery disc from Acer store. http://store.acer.com

    Computers are shipped with recovery parttion . try to initate recoveyr before purchasing recovery disc.

    back up you data before trying this. following the steps will restore your computer to factory settings

    power on the computer and immedietly hold down the Alt key and keep tapping F10 key to initiate recovery . You can follow the onscreen instruction.

     

    Some times you have to try this couple of times to initiate recovery

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