Acer Spin 713 died

patrickkelly

I was using the Spin 713 and I cleaned the trackpad with a damp cloth. I wiped the keyboard, too. The 713 was on. The trackpad quit working. I restarted. No trackpad. So, I did a powerwash. I went thought the startup without a trackpad and then powered off. Now it won't come on. The power switch has a little blue light indicating it's getting power.

Any help or am I out of luck?

//Edited the content to add model name.

patrickkelly

Thank you JenniferChristy. I had tried a powerwash and now the screen is on, the trackpad is working, and the setup is complete and it's downloading programs. At this point, I'm assuming all is fine. I cancel my new Spin 713.

Billsey, I tried holding the power key down earlier and that did nothing. I put the esc/restore/power button combo in my contacts list under ACER for future reference. Just in case I do something stupid again. I'm almost 80 but I'm sure I have enough time to do something stupid.

JenniferChristy

Hi @patrickkelly,
I do understand your issue ,I will provide you with troubleshooting  step 
step 1: in your keyboard you will have Esc ,refresh (top row 4th key-half circle with arrow )and power .you have to press and hold these three keys at the same time and you will get  a message like "chrome os missing or damaged "
step 2:once you get  that message press "ctrl+D" and you will see a set of instructions on the screen ,follow those (this helps to disable and enables the chrome os ,by doing this the local data will be deleted )this might help to get to the sing in page .


if it works ,kindly like and comment.

billsey

First try to force it to power off with a long press of the power button...

patrickkelly

Thank you JenniferChristy. I had tried a powerwash and now the screen is on, the trackpad is working, and the setup is complete and it's downloading programs. At this point, I'm assuming all is fine. I cancel my new Spin 713.

Billsey, I tried holding the power key down earlier and that did nothing. I put the esc/restore/power button combo in my contacts list under ACER for future reference. Just in case I do something stupid again. I'm almost 80 but I'm sure I have enough time to do something stupid.

billsey

There is always time to do something stupid, what we're usually short on is time to fix it afterwards.