Helios 500 PH517-51 got killed by a werewolf. Now it won't boot.

Hello Wizards:

Apologies if this is a common question. I tried to do some research and did some low level troubleshooting. But I cannot respawn my laptop.

So there I was fighting a werewolf and my laptop just... dies.

When it died I heard just 1 beep sound. It sounded bad, like a scream of death.

Image: https://us.v-cdn.net/6029997/uploads/editor/zq/1b3eixyub5du.jpg

When it happened the middle light was blinking orange. So I suspected the battery. I just let it sit a while to meditate. The orange light went away and now that picture is what I got right now.

The first light slowly blinks blue color. The last light on the right is solid.

So I unplugged everything and held the power button for a full minute. When it tries to boot, I heard the Predator boot sound, that monster audio sound. Then just nothing. There's no picture on screen ever.

The onboard lights all seem to still work.

I tapped F2 but can't get BIOS to load. It doesn't get that far.

There wasn't a storm or anything like that. It must have been that werewolf I was fighting.

Any thoughts before I give Acer a call? It's appreciated if you have any insight, tips/tricks I could try....

Got this when it first came out, no hardware issues at all until now.

Thanks

Thread was edited to add model name to the title

Accepted answers

brummyfan2

If it's possible consider repairing it under warranty, anyway, Good luck with whatever you wanted to do.

All comments

brummyfan2

Hi,
Could you please post the full model name of the laptop, like PH5xx-xx, in the meantime, if you have a battery reset pinhole at the base cover, try a battery reset, switch off the laptop, disconnect from mains and follow the instructions in the video, leave the laptop to rest for 15-20 Mins, reconnect AC adaptor and fully charge the battery before trying again.
Acer Internal Battery Reset - Acer Community

FenixTomatoCo

Thanks for the reply,

PH517-51-72NU

I found that reset hole. Didn't see it when I looked for one earlier. My eyes don't work like they used too.

Unfortunately it's the same issue after doing the paperclip reset.

It sounds like it's healthy, I don't know. When I power on the unit I can hear the boot audio sound. That screeching rawr sound. Then the fans go on and I can hear the hardware crunch some data.

Then it just goes flat. There's no video at all. Didn't even have a chance to say goodbye.

When I try to plug a secondary monitor into it I just get "No Input" from it.

I only thought I was going to finally get to finish the Witcher story. I fear my enemies have slain me once and for all -- forever.

brummyfan2

You could try removing the memory modules one by one and see whether there's any change, if it doesn't help you may have to send it for a repair service to Acer.
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