Predator Triton 300 ( pt315-51-71sh ) GPU Fan Replacement

Nick_F
Nick_F Member Posts: 1 New User

Hello all 
I bought the Predator Triton 300 ( pt315-51-71sh ) last August in Australia and am now living in the UK but have had severe fan issues for about 2 months. Initially it was fan noise, and then became extremely loud (like you could hear it from another room in the house), and then completely went away for a while and I noticed the fan was visibly stationary while the laptop was running. It also smells a bit, almost like melted plastic, so I am assuming the bearing has gone. I haven’t really been gaming a lot on it.

I have contacted acer support to try to get it fixed under warranty, and they request I send the laptop in the post to get fixed, but won't give me any information about how long that will take. Given I am studying full time I can't afford to have the laptop gone for realistically any more than a week, so am trying to replace the cooling unit myself. I wasn't able to get the part in Europe but located an apparently correct replacement cooling unit in Australia that is on its way to me in the post now. 

My questions are: can I take the laptop and part to any generic computer store and ask them to do a swap and reapply the thermal paste? I am generally hesitant about trusting pc stores, since I can't visually check their work, but am not too keen to do the swap myself. Will this void any warranty? Are there any other risks here? I've taken the back off a few times to add RAM and diagnose this issue and can't see any warranty stickers. I am worrying because I read another post where apparently the paste wasn't applied correctly and killed the gpu?

Also, given that I am still working on the machine while it's completly dropped 1/2 fans, it's running generally very hot by only using google chrome and the Microsoft suite. Streaming videos can easily have the system temp above 90C. Am I risking further damage or reducing the lifetime of any components by still using it at these temps? I guess it should be ok since gaming pre-fan issue had it around these same temps, but I don't know much about this topic. 

Any advice would be really appreciated. I have just bought a cooling stand on amazon to hopefully lighten the load until the part arrives.  Sorry for the long post but it’s got me rather worried, and any help would be appreciated

Thanks

Best Answer

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,464 Pathfinder
    Answer ✓
    If the laptop doesn't have any sticker, you can be still in warranty. It only be voided if a component is damaged from taking the laptop apart. You can go to some popular PC store or repair shop and let them do it for you. Thermal paste can't really damage GPU or CPU if applied too much. The liquid metal will, but I think they will only use thermal paste for cheaper.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,464 Pathfinder
    Answer ✓
    If the laptop doesn't have any sticker, you can be still in warranty. It only be voided if a component is damaged from taking the laptop apart. You can go to some popular PC store or repair shop and let them do it for you. Thermal paste can't really damage GPU or CPU if applied too much. The liquid metal will, but I think they will only use thermal paste for cheaper.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    edited June 2021
    Hello Nick_F,

    I  am sorry to hear you are having issue with your unit.  I would like to complement that opening the unit and changing any factory settings configurations or parts, either if its hardware or software,  has a probability of voiding the Acer warranty.

    It Is always a risk try to repair  the unit if you don´t have experience on it,  also if  taken to not Acer authorized technician have in mind that if damaged, the warranty is void, as stated in the Warranty policies, to more information about the warranty length and particularities access https://www.acer.com/ac/en/GB/content/standard-warranty

    I understand that this situation is hard  and even frustrating because you use the notebook for study, but if the unit needs to be repaired by a technician and it is under warranty then We highly recommend  to send it to the Acer repair center

    Best Regards, 
    Acer-Ingrid