Ram upgrade in Acer Aspire E15 E5-571G Black Screen - 8b 2Rx8 PC3L 12800s 11-13-F3

p3dc
p3dc Member Posts: 3 New User
HI everyone,

I have an Acer Aspire E15 E5-571G with 4GB of ram with one free slot. 

I bought the following 8gb of ram

I try both Rams and only the 8GB neither of the combination let the laptop to boot, it is only showing the black screen, even when pressing de power button it doesn't make the small beep as when it is only with the original 4GB of Ram.

I run the crucial app an it shows that I can upgrade to this ram: https://www.crucial.com/memory/ddr3/ct102464bf160b 

Did I choose the wrong ram or I'm doing something wrong?

Thanks in advance! 

Answers

  • JackE
    JackE ACE Posts: 44,773 Trailblazer
    (1) Does laptop boot with old 4GB module by itself in each socket?

    (2) Does laptop boot with new 8GB module by itself in each socket?

    Jack E/NJ

  • p3dc
    p3dc Member Posts: 3 New User
    I tried the following combinations:
    • 4GB alone on the first slot (works - it was the default config of the laptop )
    • 8GB alone on the first slot (didn't wotk - black screen)
    • 4GB on the first slot and 8GB on the second slot (didn't work - black screen)

  • JackE
    JackE ACE Posts: 44,773 Trailblazer
    What about 4GB alone in 2nd socket???

    Jack E/NJ

  • p3dc
    p3dc Member Posts: 3 New User
    I can try it. Tomorrow I will test it.
    Do you think the Ram is compatible? could be broken?