I have a problem and I need support!

LorenzoBefumo Member Posts: 2 New User
edited May 2021 in Windows 10
Hello dear, I’m Lorenzo and I’m having a problem with my acer PC. Since Yesterday I found it with this problems (see in the pictures). When I turn it on it don’t even show the Acer logo, it wents directly to this page. I have tried to all the 3elements, but nothing works. I have already tried pressing F2 when it starts or Alt+F10. Nothing works, I need help from you guys.


  • LorenzoBefumo
    LorenzoBefumo Member Posts: 2 New User
    here are the pictures 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi LorenzoBefumo,

    In the BIOS information page is the unit HDD is showing. ​
  • Callistemon
    Callistemon Member Posts: 106 Skilled Fixer WiFi Icon
    The HDD is probably defective. If it wasn't a Seagate, then I would be more inclined to believe that the error might have been caused by something else. Only partial corruption is enough to cause boot failure, and some data could be potentially salvaged by removing the HDD from the laptop and plugging it in externally to another device using a USB to SATA adapter. If the files on the HDD are really important to you, then you should consider sending the drive to a professional data recovery center, but unfortunately that is very expensive and most data recovery companies are scams.
  • William_mk2
    William_mk2 ACE Posts: 4,094 Pathfinder

    Since you are informing us that you are using a Acer pc,  inorder to go to bios, you need to tap del and not f2.    

    Please tap del continuously while turning on the computer.    It will go to bios.   On the info menu, please check whether you are able to see hdd info. 

    Try these basic steps as you are using a Acer PC. 

    Turn off the computer.
    Unplug all the devices and cables including power cable. 
    Press and hold the power button for 45 seconds. 
    Connect all the cables back.    Please connect the power cable as the last one.  

    Turn on the computer
    Tap del 
    Go to bios
    press f9 - Load defaults - press yes
    press f10 - save the changes - press yes

    Computer should load the windows .. 

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.

    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B

                                         ★★ WILLIAM - MRK ★★