Acer predator Helios 300 ph315-51 second ram slot is not working

Atheetcruz
Atheetcruz Member Posts: 1 New User
edited May 2021 in Predator Laptops
Hi,
I have an Acer predator Helios 300 ph315-51 2019 model with 1050 ti with 8 gb ram. I was using my laptop with low battery and it turned off, then i plugged in and turned on , suddenly the blue screen of death pops up and screen turned all glitchy and stucked. The ram switching doesn't work so i removed 2nd ram and the laptop works completely fine. I tried both ram individually and it works but I can't put the ram in second module. Is this software or hardware issue?, i hope i can find answer here, it's driving me crazy.
secondary ram was- crucial 8gb ram 2400hz
thank you

Thread was edited to add model name to the title


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