PH315-53 Helios 300 Realtek audio driver issues

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jaredr666
jaredr666 Member Posts: 7

Tinkerer

I have an issue with my Helios 300 2020 model with RTX 2060, as I can't load the games: Call of Duty Black Ops and Call of Duty Black Ops 2. When I disable realtek audio drivers, the games load perfectly fine, but then I have no audio. I've looked online for a resolution to no avail, so this is the last resort. Not sure if the issue is specific to my laptop or not, or even which games are affected by the drivers because i've only had issues with the two games listed. The errors I get are similar, saying, "error during initialization" and Black Ops 1 specifically says some textures couldn't load. If anyone can find a fix (or even test if the games work for them) please let me know!

Answers

  • Commodore_1995#
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    Has this problem occurred recently, after updating the drivers or windows?
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  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi jaredr666,

    Try to update audio driver.