[Help] BSOD - KMODE EXCEPTION NOT HANDLED ACER A514-52-396B

Kevinne

My laptop has experienced the BSOD for the first time and I don't know what do to.



Please, I need help.

My laptop: ACER A514-52-396B

Thank you in advance!

Thread was edited to add model name to the title

brummyfan2

Hi,
It could be a driver problem, check whether you have a yellow triangle warning in Device manager for any item, if it's possible, otherwise remove the memory module and try starting with the onboard memory only, try the methods in here:Kmode Exception Not Handled error: What it is, and how to fix it | PC Gamer

Kevinne

brummyfan2 said:

Hi,
It could be a driver problem, check whether you have a yellow triangle warning in Device manager for any item, if it's possible, otherwise remove the memory module and try starting with the onboard memory only, try the methods in here:Kmode Exception Not Handled error: What it is, and how to fix it | PC Gamer

Thanks for answering!

I checked the DEVICE MANAGER but all of my DRIVERS are okay. There's no YELLOW TRIANGLE WARNING SIGN too. The BSOD showed up the day after I UPDATED my laptop. It's from WINDOWS UPDATE.



Also, what do you mean by:

MEMORY MODULE and ONBOARD MEMORY

Thank you!

brummyfan2

Hi,
Your model may have come with 4GB onboard memory which is soldered to the motherboard and a slot for removable RAM, have you upgraded the memory?
you can check this by installing CPU-z, run it and check the details of RAM in your laptop.
CPU-Z | Softwares | CPUID

Kevinne

brummyfan2 said:

Hi,
Your model may have come with 4GB onboard memory which is soldered to the motherboard and a slot for removable RAM, have you upgraded the memory?
you can check this by installing CPU-z, run it and check the details of RAM in your laptop.
CPU-Z | Softwares | CPUID

Oh, I see. It's still using the SOLDERED 4GB RAM. I haven't upgraded yet.

Kevinne

brummyfan2 said:

Hi,
Your model may have come with 4GB onboard memory which is soldered to the motherboard and a slot for removable RAM, have you upgraded the memory?
you can check this by installing CPU-z, run it and check the details of RAM in your laptop.
CPU-Z | Softwares | CPUID

Oh, I see. It's still using the SOLDERED 4GB RAM. I haven't upgraded yet because it's still under warranty.

Kevinne

I fixed this issue. All I had to do was restart.

Thabks!