Aspire 3 A315-21 is stuck on Acer logo screen

gombitah04

my acer is stuck on the loading screen after it died during a factory reset. i can get to the boot menu and sometimes the f12 menu but otherwise nothing. what do i do?

Balatekie

gombitah04, 

I recommend you to try recovering your computer by pressing Alt + F10 as soon as your computer starts booting up. Use the following steps to restore the your computer to factory defaults.

1. Press and hold the Power key for 5 seconds to power the system off completely.
2. Press the Power key to turn on the computer.
3. Press the Alt and F10 keys at the same time when the Acer logo appears on the screen. Your system should boot to a blue screen that says Choose an option.
4. Select Troubleshoot.
5. Click Reset your PC. 
6. Then you need to select the option "Remove Everything". This process will erase all data on the your system. 
7. Click Next, then select "Fully clean the drive".
8. Click Reset to begin the recovery.

NOTE: During the course of above steps, if you were asked to select installation type, please select "Local Re-install". Do NOT select "Cloud Install". 

Hope this helps!!

Regards, 
Balatekie

Easwar

Hi gombitah04,

# Try to get the BIOS page.

1. Turn OFF the unit.

​2. Press and hold the F2 key and turn on the unit. 
3. You will be in setup utility page. 
4. Once you got the screen release the F2 key.
5. Tap on F9 key and hit enter key without changing the option.
6. Tap on F10 key and hit enter key without changing the option.
7. Your unit will restart by itself. 

Check this T/S and post the result. ​