E5-521 touchpad too hot to touch

adm

Hello,

I was given an Acer E5-521 to upgrade the software on it, anti virus, windows etc.  The laptop was very slow, so bought a new 8GB of Ram and installed it, taking the laptop to 12GB.

First there was a smell of burning, dislodged dust in the fan.

Then half of the keyboard would not work, resat the cable works again.

Nothing on the screen, had not plugged in the screen.

Then as I was showing the laptop booting up to the owner, I touched the touchpad and got burnt.  You could not keep you hand on the touchpad, and the surface of it was blistering.

It blistered right above where the wee chip is.

Could the ram somehow have overheated things?

I have installed the ram in another laptop and it seems to be okay.

So it must be something to do with the touchpad itself.

Has anyone heard of a touchpad failing and overheating?

Please advise, as I hope it is not something I have done.

Thank You

JackE

Did the touchpad get that hot before you started working on it? What do you mean by "wee" chip. The GPU is located under the touchpad. It's possible the GPU thermal module fan got unplugged or is stuck. Jack E/NJ