Why to I get kicked back to log in screen? - Nitro 5 AN515-55-53AG

smylez
smylez Member Posts: 4 New User
edited May 2021 in Nitro Gaming
I purchased the Nitro 5 about a week ago. When typing while gaming the screen goes black and I get kicked to the log in screen. Talked with Acer support and did a factory reset which did not help. Exchanged the laptop for same model and it is doing the same thing. What can I do? I find it hard to believe that 2 in a row have same issue. It’s so frustrating. Really hoping someone here can help. I have screen saver and sleep set to never. Thanks!

//Edited the content to add model name.

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi smylez,

    Try Bios Default,

    1. Turn OFF the unit.

    2. Press and hold F2 and turn ON the unit.

    3. You will be in the BIOS page. (Now release the F2 key)

    4. Tap on F9 and hit enter key

    5. Tap on F10 and hit enter key.

    6. Unit will restart automatically.

    Check this and update us.

  • smylez
    smylez Member Posts: 4 New User
    I was hopeful but unfortunately after 70 ish minutes of game play it happened again. 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    smylez
    Whats the exact model of the unit. Is it happening on all games or one game in specific. Is the game installed in compatibility mode. Mostly these can happen with resolution and refresh rate issues also. 
    Accept if its Helpful.   B)
  • smylez
    smylez Member Posts: 4 New User
    AN515-55-53AG
  • smylez
    smylez Member Posts: 4 New User
    Game is RuneScape (rs3).
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    smylez

    Check the links below.

    >>>End Task of running programs and Disable Startup program in task manager. This fix can help you quickly end high CPU usage issue when your device becomes extremely slow or even get stuck with running programs:

    Press Ctrl + Alt + Del keys at the same time to bring up Task Manager; 
    Select Task Manager > Check and select programs that are taking high memory and CPU usage > Click End Task to close selected programs or apps. 
    Click on Startup on Task Manager > Select and right-click on unnecessary programs or apps > Select Disable to stop them running from Startup.

    >>>Run DISM command to decrease high CPU usage

    Right-click on Start and select Command Prompt (Admin), sign in with your administrator account;

    Type: DISM.exe /Online /Cleanup-image /Restorehealth and hit Enter;

    Type: DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess and hit Enter;

    Type: sfc /scannow and hit Enter.

    >>>Disable Superfetch and Windows services to fix Windows high CPU usage 

    Press Ctrl + Shift + Esc to open Task Manager;

    Go to Services tab and click Open services;

    Navigate and locate Superfetch, right click on it and select Properties;

    Click Stop to end the Superfetch service and click OK to confirm the change.

    >>>Press Win + R to open Run dialog > Type: msconfig and click OK;

    Check Hide all Microsoft services under Services tab > Uncheck all other remaining services > OK to save all changes;

    Restart Windows > Enable any services individually and reboot PC > Repeat the process till Windows high CPU usage issue gets fixed by then.




    Accept if its Helpful.   B)