Aspire E5-576 Stop code memory management

CarolynKay
CarolynKay Member Posts: 14

Tinkerer

After getting this error, I ran a memory check with the following result:

Your computer has a memory problem.

Memory problems can cause your computer to lose
information or stop working. To identify and repair the
problem, contact the computer manufacturer.

Is there anything I can do before bringing my computer in to Geek Squad?

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi CarolynKay,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. 
  • CarolynKay
    CarolynKay Member Posts: 14

    Tinkerer

    Thanks. I completed steps 1 through 7.

    Tell me what T/S means, and I'll complete the last step.
  • CarolynKay
    CarolynKay Member Posts: 14

    Tinkerer

    I reran the memory diagnostic test, and got the message "Hardware problems were detected."

    Anything else I can try?