I spent $1500 on a Helios 300, only for it to die after just 2 years... G3-571-77KB-US

RobBobJobLob
RobBobJobLob Member Posts: 1 New User
I didn't get the extended warranty and now I'm frustrated because it's dead after only 2 short years. I expect a $1500 device to last longer than 2 years. I contacted ACER support and they want $579.99 to fix it.

Is that the cost to buy an additional 2 years? I'm literally only a few months outside warranty. WTF!!!!??

Acer should stand behind their products. This is ridiculous. Why would I spend that much money on fixing a product that was clearly designed to fail?

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    RobBobJobLob
    Am sorry for the issue. that $579.99 is the repair charges i believe. you cant extend the warranty after its expired. did you tried any TS. is it showing any light when charger is connected to the unit. 

    Accept if its Helpful.   B)
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @RobBobJobLob

     For some reason, I have heard  so many problems with the Helios 300, even though I don't own one.

    How did your Helios 300 die? What symptoms ? If I were you, I'll try to repair it myself.

    It is a great feeling for resurrecting a dead PC.