Swift 3X OWC Thunderbolt dock booting problem

rr14
rr14 Member Posts: 2 New User
I have OWC Thunderbolt 4 Dock connected to Acer Swift 3X however i have experienced a problem when booting up while the dock is connetec, the laptop won't boot into the Windows. \
All firmwares are up to date and i also have tried to unplug all the usb device on the dock while booting up. 
Anybody else have similar experiences and if anybody could give me a solution on this matter. 
Thank you so much 

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    It sounds like an issue with the dock, although let's look to make sure your port is the correct type for that dock. Which Swift 3x model do you have? I believe all, or most anyway, of them support Thunderbolt 4 over the USB-C port and the dock specs say that should work. Often though products like these will fudge the spec to match the Macs and not quite meet spec for PCs.
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  • rr14
    rr14 Member Posts: 2 New User
    i have swift 3x model with thunderbolt 4 port.....
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    The model number should be something like SF3xx-xxx-xxxx, likely SF314-5xx-xxxx IIRC.
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