problem with my Chromebook 514

seeknp

Hi.

I am having a problem with my Chromebook 514 which is still under warranty.

When I press the on button , the blue light lights up on side but the screen remains blank.

Any ideas please?

Thanks

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Acer-Erick

Easwar

Hi seeknp,

Hard reset your Chromebook

1. Turn off your Chromebook.
2. Press and hold Refresh + tap Power .
3. When your Chromebook starts up, release Refresh .

You will get a reset screen follow the on screen instruction.

Easwar

Hi seeknp,

Hard reset your Chromebook

1. Turn off your Chromebook.
2. Press and hold Refresh + tap Power .
3. When your Chromebook starts up, release Refresh .

You will get a reset screen follow the on screen instruction.

seeknp

Thanks so much for your reply. It appears to have worked. Any idea what might have been wrong please? Alistair

Easwar

Hi seeknp,

It may be some OS malfunction.