ASPIRE A315-23_A8CM - where are the memory sockets

EdwardCooper
EdwardCooper Member Posts: 5 New User
I have logged an incident [Incident: 210404-000129] with Acer regarding memory size as I went to upgrade from the delivered 4GB to 12GB by adding an 8GB SO-DIMM however I found there was only 1 socket which was occupied by a 4GB SO-DIMM; thus removing the 4GB SO-DIMM and inserting the 8GB SO-DIMM I have ended up with 8GB RAM, not the 12GB specified for this model.

In dialogue with ACER I am told there are 2 DIMM sockets, I've found one, where is the second? I'd be grateful if someone could provide me with details (sketch/image) of where the 2 DIMM sockets are.

I've tried to respond to Acer Support <cc.uk@acer.com> asking for this detail but my emails are rejected with:

Each of the following recipients was rejected by a remote mail server. The reasons given by the server are included to help you determine why each recipient was rejected.

 

    Recipient: <cc.uk@acer.com>

    Reason:    5.4.1 Recipient address rejected: Access denied. AS(201806281) [PU1APC01FT019.eop-APC01.prod.protection.outlook.com]

 


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