Predator Sense not working properly on Helios 300 PH315-53-52j6

OneArmShanks
OneArmShanks Member Posts: 2 New User
edited May 2021 in Predator Laptops
So I've recently bought my first gaming laptop after years avoiding compact gamer stuff. I'm already regreting it and one of the main reasons is because my Predator Sense software is not working. 

The issue with the software started happening out of the blue, simply whenever I press the PS key or just start running by clicking the app the answer I get is the first PS logo showing up and nothing afterwards. 

After a few researchs on the Internet I've already tried the below "fixes" and none of them worked: 

- Unninstall and Reinstall with the latest version.
- Revert the software to the previous version. 
- Command Prompt solution, by rebuilding using the backup files. 
- Killing the app and rebooting it through the task manager > services shortcut. 
- Restoring the machine completely (fixes the issue for 10 minutes and afterwards just glitches again). 

Could any good soul help me with this issue? I feel like whenever I play any heavy cpu bound game I need to take care about the temperatures and without the app is almost impossible. 


Answers

  • Asmhan14
    Asmhan14 Member Posts: 5

    Tinkerer

    Hi!

    I had a similar problem with PS not working properly after I restarted my laptop. I tried all the solutions you listed and it didn't work
    but what worked for me was that I uninstalled the app, then deleted this folder here:


    After that, I reinstalled the app once again. and now it's working properly.


    So maybe this will solve your issue ...




  • OneArmShanks
    OneArmShanks Member Posts: 2 New User
    Asmhan14 said:
    Hi!

    I had a similar problem with PS not working properly after I restarted my laptop. I tried all the solutions you listed and it didn't work
    but what worked for me was that I uninstalled the app, then deleted this folder here:


    After that, I reinstalled the app once again. and now it's working properly.


    So maybe this will solve your issue ...




    Hey man, 

    I've tried it, didn't solve at all :(

    Thanks anyway.