Power Issue - Nitro 5 515-54

AlwaysConfused2021
AlwaysConfused2021 Member Posts: 5 New User
edited April 2021 in Nitro Gaming
I have a relatively almost new Nitro 5 515-54 purchased 4 months ago. MFG date of 07/18/2020 that immediately dies upon unplugging it. Computer runs perfectly fine otherwise, as long as its plugged in. 

Things I've tried already to save peoples time. 
New Battery *Acer*
New Charger port. *Acer* 
Clean battery terminals 
Battery reset *no its not a hidden hole model, nor does it have a ram door switch*
remove and reinstall ACPI module
5 different power plans
New 135w Charger *Acer* 
Update Bios to 1.33
3 Different battery tests that show it as "good". 
Full re-install of OS x3 times. 

Computer does not charge when plugged in, just sits at 72% available 

I've read every thread and nothing works

Has Acer actually come out with a fix for this or did we spend $1000 on a lemon haha I'm very used to "plugged in not charging" issues with windows but this seems hardware related. But all the hardware minus the actual motherboard is new.

//Edited the content to add model name on title.​​

Best Answer

  • AlwaysConfused2021
    AlwaysConfused2021 Member Posts: 5 New User
    Answer ✓
    Turned out the factory battery was junk. Ordered a new one and slapped it in. Works perfect. Now to get around the fact that these things will run at 94*C when gaming. Love this laptop , but its got its quirks lol

Answers

  • try resetting the battery: turn off the computer, disconnect the power adapter, press the power key for thirty seconds and leave your laptop turned off for thirty minutes.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi AlwaysConfused2021,

    # Try to update the battery driver

    1. Hold windows key and hit letter X.
    2. Choose the device manager option.
    3. Go with the option battery.
    4. Under the title battery.
    Update Battery Drivers in Windows EASILY - Driver Easy
    5. Right click on that option ----> Update all driver listed under the title battery.
    6. Choose "search automatically". 

    Check this T/S and post the result. ​
  • AlwaysConfused2021
    AlwaysConfused2021 Member Posts: 5 New User
    Battery driver is current. Tried reset. Nothing sadly. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi AlwaysConfused2021,

    Please check with different chargers. 
  • AlwaysConfused2021
    AlwaysConfused2021 Member Posts: 5 New User
    Easwar said:
    I did, they told me the same things and then the chat got disconnected lol You'd 
  • AlwaysConfused2021
    AlwaysConfused2021 Member Posts: 5 New User
    Answer ✓
    Turned out the factory battery was junk. Ordered a new one and slapped it in. Works perfect. Now to get around the fact that these things will run at 94*C when gaming. Love this laptop , but its got its quirks lol
  • Turned out the factory battery was junk. Ordered a new one and slapped it in. Works perfect. Now to get around the fact that these things will run at 94*C when gaming. Love this laptop , but its got its quirks lol
    Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AlwaysConfused2021
    AlwaysConfused2021 Member Posts: 5 New User
    Easwar said:
    I did, they told me the same things and then the chat got disconnected lol You'd think with all the problems the previous model had they'd have fixed it in the newer 54's lol