My monitor (ED323QUR) keeps going black.

Snewj82

My monitor screen keeps going black for some reason. I've tried using different cables and ports, I've tried power cycling with Acer support, I've tried uninstalling and reinstalling all sorts of drivers, I've even tried building a new PC with a clean install of windows since I was due for an upgrade anyways.. The problem still persists. The screen goes black for 2-3 seconds at completely random intervals but the blue power light stays blue and nothing appears on the screen that suggests it's any sort of signal loss. People with a similar issue say that RMA did not help because Acer could not replicate the issue, so I would rather avoid the lengthy process for nothing. I have 2 other monitors that I've hooked up to my computer and this issue only happens with my Acer monitor.

Easwar

Hi Snewj82,

# Power drain,

1)Unplug the all the cables.

2)Press and hold the Power button for 30-40 seconds.

Snewj82

Easwar said:

Hi Snewj82,

# Power drain,

1)Unplug the all the cables.

2)Press and hold the Power button for 30-40 seconds.

I have already tried that several times, it does not work.

Easwar

Hi Snewj82,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/worldwide/​

Or

Book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/ ​​