Why is my c710 Chromebook display not working

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Battlefield
Battlefield Member Posts: 1 New User
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  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    We are going to need more info... Which C710 model do you have? It's likely something like C710-xxx-xxxx. Does yours have a HDMI port? If so do you get a display if you plug that into a monitor? Do you see anything on the display when you power on, especially an error message? Do you see a backlight giving you a slightly brighter than all the way off screen? If you shine a flashlight at an angle on the screen can you see faint images?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi Battlefield,

    1. Turn off your Chromebook.
    2. Press and hold Refresh  + tap Power 
    3. When your Chromebook starts up, release Refresh .
    How to recover Chrome OS to its original factory state - iFixit Repair Guide

    You will get this screen,



    Click on restart.