Something happens to my Aspire 5 A515-56. 10 crushes since February. Everything it's up to date.

System
System Member Posts: 4,540 Seasoned Practitioner WiFi Icon
Esta conversación fue creada a partir de los comentarios divididos de: Acer A515-56: ¿Que debo hacer?.

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  • Jordi_O
    Jordi_O Member Posts: 23 Troubleshooter
    edited April 2021
    Hi, Something happens to my Aspire 5 A515-56. 10 crushes since February. Everything it's up to date. NO reports from windows logs. 
  • Can you explain the problem?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Jordi_O
    Jordi_O Member Posts: 23 Troubleshooter
    The Laptop crushes randomly, Everything, controllers, BIOS, graphics, W10  it's up to date... A fresh Windows 10 install din't solve the problem. All test from Intel are passed... No dump files... no logs... It could work fine for15 days...  ok and  a new crush...

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Jordi_O

    Seemed like hardware problem with the motherboard ( assuming you have checked the RAM sticks are good).

    The  symptom are similar to my old desktop. Half year ago it did self shutdown/restart on the average of once every thirty operating hours, now on the average once every five hours.

    I am ordering parts to build an 11th generation CPU PC to replace it. My desktop is kind of old, but your A515-56 should be rather new.
  • Jordi_O
    Jordi_O Member Posts: 23 Troubleshooter
    La ultima acción que he hecho es actualizar la BIOS a 1.11. Lo tengo en observación por si se cuelga de nuevo. Saludos.
  • Jordi_O
    Jordi_O Member Posts: 23 Troubleshooter
    Crush again with new BIOS.... Bye Bye.... finalmente he devuelto el equipo.... a pesar de tener más de 30 ACER en mi comunidad, ahora seré HP!   +10 para la tienda MediaMark!