My Aspire Acer Laptop keeps shutting down itself, not overheating, i need help, Aspire E5-576

Hafsaaaaa
Hafsaaaaa Member Posts: 4 New User
edited June 2021 in Aspire Laptops
its not overheating, ran a virus scan as well, i cant find the problem please help

Thread was edited to add model name to the title


Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Hafsaaaaa,

    Is your battery charged enough to run the system.
  • Hafsaaaaa
    Hafsaaaaa Member Posts: 4 New User
    hi, I am sorry for late reply but yes it is charged, it turns off itself even if it is fully charged. Please tell me what to do
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Hafsaaaaa,

    May I know the full model name of your unit.

  • Hafsaaaaa
    Hafsaaaaa Member Posts: 4 New User
    its Acer Aspire E5-576 series model no.:N16Q2
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi Hafsaaaaa,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

  • Hafsaaaaa
    Hafsaaaaa Member Posts: 4 New User
    edited June 2021
    okay and what to do after that? Am i supposed to charge the laptop after that before using it again?

  • Callistemon
    Callistemon Member Posts: 106 Skilled Fixer WiFi Icon
    Hafsaaaaa said:
    okay and what to do after that? Am i supposed to charge the laptop after that before using it again?

    No, the power drain doesn't affect the charge level of the battery. It simply disconnects the battery from the rest of the system. If that does not fix the problem, then you should run an extended self-test on the HDD.