Rebooting PC to Factory Settings

LedonL
LedonL Member Posts: 1 New User
Hello all. I have a problem. My aunt lost her password to her desktop PC. She has no way of getting the password and would like to do a factory reset. Can she do that without being able to log into the pc? If so how?

Answers

  • Larryodie
    Larryodie Member Posts: 1,658 Community Aficionado WiFi Icon
    Try this. Good luck. BTW There are more video's when you do a You Tube search. Good Luck 
    https://www.youtube.com/watch?v=0lxwvCu8XJc
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi LedonL,

    May I know the model name plz.
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    Normally you can just log on to the Microsoft website and change your password there. They will do the needed stuff to verify it's her before allowing the change.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.